Like any other business, starting, running and scaling a healthcare facility is no easy task. In the beginning, you’d likely have to take on multiple roles. By leveraging transferable skills, you’d be able to handle anything from scheduling patients yourself to validating insurance information and collecting medical bill balances.
However, as your healthcare business grows, you’d have to let go of the reigns on some roles and hire employees with the skills for the positions. Nevertheless, your healthcare team must also possess and leverage transferable skills to help your organization thrive.
What are Transferable Skills
Transferable skills are skills that can be transferred from one role, job or industry to another. These skills not only contribute to your organization’s success, but also help your employees grow professionally.
Employees with transferable skills are able to perform their job duties more effectively. These skills also enable them to perform outside their primary job roles, which benefits your healthcare facility.
Key Transferable Skills for Your Healthcare Team
From your clinical medical personnel to the front desk staff and back office billing team, possessing these transferable skills can help your team become more effective and contribute to the success of your organization, culturally and financially.
The ability to identify and solve problems can be utilized in diverse circumstances and roles. However, an individual with problem-solving skills is also able to create an environment that allows team members to contribute to problem-solving. Thereby, varying ideas and solutions are shared, and problems are solved faster. The cliché adage ‘two heads are better than one’ holds true!
Miscommunications can have disastrous consequences in the healthcare sector – internally and patient facing. Thus, your healthcare team must be able to communicate effectively and efficiently with patients and colleagues. This means communicating clearly – with no room for misunderstanding and misinterpretation – verbally, visually and in writing. Keep in mind too, body language has a huge impact on what is perceived versus what is actually said. On the flip side, written communication can convey a different tone than your intent due to the lack of a visual component.
Listening vs Active Listening Skills
Listening skills isn’t just the ability to be quiet when the other party is speaking and thinking about how you’ll respond. Active listening is vital to understanding the other party and clarifying the situation before taking action. This enables your healthcare team to provide excellent services and solve problems before they escalate.
This transferable skill is the ability to work with a team to achieve a common goal. It involves building rapport with team members across functional areas and being open to other people’s ideas. It also requires flexibility and mutual respect. For instance, doctors, nurses and staff need collaboration skills to effectually work together, thus serving patients at the highest service level.
Leadership skills go beyond leading (act of guiding) and managing (act of directing) a team. It’s a transferable skill that enables your employee to show initiative and take charge when necessary. It’s also the ability to delegate tasks, inspire others to get the job done, and take responsibility for ‘bad’ outcomes. In other words, instill a sense of ownership.
Taking Ownership Skills
By entrusting your team to support what’s best overall for the company via their personal values rather than hard and fast rules, you’ll instill a sense of ownership and autonomy, leading to individuals with a shared vision, more engagement and sense of purpose within the organization. An ownership culture means your team is invested in everyone’s success to build trust and create informed decisions.
Transferable skills enable your healthcare team to perform their job roles more effectively, as they are able to transfer and utilize these skills in different circumstances. Therefore, when hiring employees, or even working with external organizations, you should ensure that they possess these skills. A crucial component of your healthcare company’s success is on the bill collection side. By partnering with an early out collections partner with the skills necessary to effectively take on tough conversations, your patients’ experience will result in a positive outcome.