RMK HOLDINGS INC. specializes in fulfilling the resource gap after the medical claim is billed.
Keeping your front and back end processes flowing smoothly and bridging gaps where needed, will result in maximizing revenue flow, something very practice desires! Where do you start? Here are a few focal points to champion a strong billing and collections process.
Your revenue cycle begins at the front desk, as this is the area that typically receives intake information. If your practice uses a self-service kiosk, your patients can also benefit when you arm your front desk team with essential billing knowledge.
Your practice or medical organization may be finding itself up against the wall in the face of operational expense increases, decreased reimbursement, and larger patient balances. Consumers can resist collections approaches and it might not be due to a simple unwillingness to pay. It may be tied to emotions and personality types. With this in mind, arm your collection team with emotional intelligence education to better align with common collection challenges.
The majority of insurance carriers are mandated to deny or pay a claim within 30 days of receiving it. As a practice, you know you need to receive payment from the carrier (and the patient, for that matter) as quickly as possible. You also know this doesn't always happen. Why?