OUR BEGINNING AND EVOLUTION
RMK was formed in 2000 to handle medical reimbursement recovery services with a concentration in medical billing and workflow process analysis to increase reimbursement turnaround early in the revenue cycle. Based in Central Illinois, RMK hires talent located in the United States.
TODAY'S CORE SERVICE AREA
Today, RMK's key focus area is supporting medical and ambulance clients with early-out recovery services. Oftentimes, resources are thin for the legwork that may be needed to successfully resolve a balance after the initial billing but before turnover to an outside collection agency. After efforts are exhausted, balances are then turned over to its third party collection agency partners.
With the increase in consumer driven health plans, cost sharing and medical billing complexities, patient support advocacy services delivered under Medical Bill & Claim Resolution (MBCR) adds another layer of diversity.
Overall, the increased rate of recovery for clients is an average of 17 to 40 percent plus over their existing provider.
FUNDAMENTAL PRINCIPLES
Our fundamental principles remain the same:
Engage with internal team members who are high-touch and exude passion for what they do.
Respond quickly, follow-through, and exemplify integrity in every interaction.
Collaborate and create open communication for positive results.
Remain agile, adapting to changing operational shifts.
Quality over quantity to produce predictable results with minimal waste and duplicate effort.
Protect those whom we serve, both team members and clients.
Our highly personalized approach emphasizes better quality conversations, streamlining processes, and improving systems. These directly contribute to sustainable and maximum cycle recovery.
MISSION STATEMENT
"Implement recovery solutions based upon the best efficiencies possible, backing team members so they can provide exceptional services to our clients with kindness, dignity and respect."
GIVING BACK
RMK supports and encourages giving back time or resources to a loved cause because it is the right thing to do.
RMK and or its team support organizations/charities including the below. Click on each organization's name to learn more about how you can also be involved!