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Early Out Collections: Resolve More Accounts Early On and Get Paid

Get paid quickly by resolving account issues early. It’s called the RMK early out collections process. This clears cash flow bottlenecks caused by:

  • Unpaid deductibles and co pays
  • Claim denials
  • Slow paying patients

The RMK Approach

RMK fills the resource gap by attacking early stage balances to resolve unpaid balances. As an extension of your back-end staff, the goal is to mitigate back-end rework while improving the overall revenue cycle. We will:

  • Partner with you and or your medical billing agent to decrease your accounts receivable early on
  • Provide an enhanced customer service experience and greater responsiveness for your patients
  • Maximize the number of contact attempts to your patients through multiple channels
  • Discover missing insurance and or correct invalid insurance information
  • Initiate message campaigns to communicate balance due resolution steps
  • Identify inferior revenue cycle processes and system improvement steps to accelerate payments and minimize bad debt turnover

Contact us toll-free at 866-446-4800 or by This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation today.

The Advantage of Early Out Collections with RMK 

An early out process serves the needs of your practice by:

  • Providing another point of patient interaction
  • Increasing revenue management options 
  • Correcting insurance discovery and adjudication
  • Being completely transparent and when aligned properly, function as an arm of your organization
  • Bringing verifiable experience in revenue management and early out processing 
  • Demonstrating patient satisfaction with the process
  • Improving your cash flow and keeping your patients with you

Contact us toll-free at 866-446-4800 or by This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation today.

Markets Served

We primarily service ambulance transportation, physician practices, and other professional fee healthcare providers. 

Contact us toll-free at 866-446-4800 or by This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation today.

Success Stories


Average bill age when our office received: 180 days plus BALANCE: $ 1,233.00 PROBLEM: Claim denied needing primary EOB. SOLUTION: Claim billed to supplemental policy instead of MMAI policy which was effective for service date.
Average bill age when our office received: 180 days plus BALANCE: $ 2,176.00 PROBLEM: Claim denied because of no insurance coverage for service date. SOLUTION: Claim was filed to incorrect claims address.
Average bill age when our office received: 180 days plus BALANCE: $ 1,013.50 PROBLEM: Claim denied because of insurance ID mismatch. SOLUTION: Claim filed to traditional plan vs. community care.
Average bill age when our office received: 180 days plus BALANCE: $ 1,203.00 PROBLEM: Patient disputed charge/balance owed, comparing it to a similar past bill. SOLUTION: Explained itemized charges and balance owed because of deductible. Patient stated first time someone took the time to explain and set up a payment plan.
Average bill age when our office received: 180 days plus BALANCE: $ 1,007.50 PROBLEM: Denied by hospice as non-eligible benefit and Medicare as ID name mismatch. SOLUTION: Verified/corrected Medicare ID, name and date; confirmed hospice non-eligibility.
Average bill age when our office received: 180 days plus BALANCE: $ 1,305.00 PROBLEM: Denied no pre-authorization for service. SOLUTION: 3-way call with patient and insurance. No ER report on file when claim originally submitted. ER report since received.
Average bill age when our office received: 180 days plus BALANCE: $ 1,001.50 PROBLEM: Denied with "misrouted" and "claim not covered by payor". SOLUTION: 3-way call with patient and insurance. Claim was related to mental health so should have been filed through carve out policy.
Average bill age when our office received: 180 days plus BALANCE: $ 1,755.00 PROBLEM: No response from insurance after requested records submitted. Patient stated insurance paid. SOLUTION: Billing office did not receive/post insurance payment. Called insurance and records received but claims representative had not released for processing.
Average bill age when our office received: 180 days plus BALANCE: $ 4,540.50 PROBLEM: Multiple bills, same service dates as claims already paid. Denied due to no pre-authorization for service. SOLUTION: Call to insurance who verified no pre-authorization requirement. Two claims not found. To prevent duplicate denial upon resubmission, account rep notated resubmission for return transportation trip. Proof of timely filing submitted with claims.
Average bill age when our office received: 180 days plus BALANCE: $ 1,180.00 PROBLEM: Denied due to no pre-authorization for service. SOLUTION: 3-way call with patient and insurance. Claim should have been sent directly to IPA vs. umbrella insurance location.
Average bill age when our office received: 180 days plus BALANCE: $ 1,117.00 PROBLEM: Unpaid due to incomplete demographic information. SOLUTION: Contacted pick up and drop off locations. Sent release to obtain information and patient’s name misspelled.
Average bill age when our office received: 180 days plus BALANCE: $ 1,605.00 PROBLEM: Denied due to medical necessity. SOLUTION: 3-way call with patient and insurance. Spoke with multiple reps and received different answers including claim not found. Claim was found with no response from medical board. Patient had to submit medical records.
Average bill age when our office received: 180 days plus BALANCE: $ 1,007.50 PROBLEM: Denied multiple times as duplicate. SOLUTION: Located claim number ID, amount paid and date paid. Claim had already been paid in full but not posted.
Average bill age when our office received: 180 days plus BALANCE: $ 1,650.00 PROBLEM: No insurance on file. SOLUTION: Pick up location was state prison. Located inmate ID and could be billed to prison insurance as still within timely filing limits.
Average bill age when our office received: 180 days plus BALANCE: $ 2,295.50 PROBLEM: Denied as “forwarded to another entity for processing”. SOLUTION: Called insurance for medical group processing information. They did not have claim on file. Resubmitted with proof of timely filing.

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