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Resolve More Accounts Early On and Get Paid

A huge threat to receiving timely healthcare reimbursements are the dreaded claim denials, self-pay accounts, and large patient portion balances. Nothing kills a business's cash flow like uncollected money! Back-end collections is a major challenge for a lot of providers. These are the facts:

  • Approximately 30% of claims are denied, lost or ignored after the first submission**
  • More than 60% of denied claims are never worked**
  • It costs $25.00 to rework a claim**
  • Self-pay accounts are time consuming, labor intensive and impact the bottom line
  • Resource limitations may exist preventing the time and research necessary to overturn denials
  • The collection process now takes almost twice as much follow-up and man-hours than in the past

** Centers for Medicare and Medicaid Services, MGMA

RMK fills in the resource gap, effectively working early stage balances to resolve unpaid claims. As an extension of your back-end staff, the goal is to mitigate back end rework while improving the overall revenue cycle. We will:

  • Partner with you and or your medical billing agency to decrease your accounts receivable early on
  • Provide an enhanced customer service experience and greater responsiveness for your patients
  • Maximize the number of contact attempts to your patients through multiple channels
  • Discover missing insurance and or correct invalid insurance information
  • Initiate an efficient solution when your patient's account becomes overdue but before it becomes seriously past due
  • Ensure only accounts that deserve to go to collections actually do
  • Recommend workflow process improvements after tracking and trending denials

Contact us toll-free at 866-446-4800 or by This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation today.

Our approach:

  • Patient education on billing and insurance jargon; assistance with understanding plan coverage
  • Empathetic and non-alienting conversations while remaining assertive to resolve a patient's balance
  • Identify financial assistance resources after determining a patient's ability to pay
  • Locating the right party and correcting errors that prevent first pass payment
  • Accounts receivable management and extended business office support at the insurance and patient level 
  • Denial and appeals management with process to reduce the most common denials, increasing first pass claim paid rate 
  • Messaging campaigns to communicate balance due resolution steps
  • Identification of inferior revenue cycle processes and system improvement steps to speed up payments and minimize bad debt turnover
  • Multiple communication and payment channel options
  • Flat rate fee per account or contingency fee option
  • And more

Contact us toll-free at 866-446-4800 or by This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation today.

Markets Served

The majority of our portfolio is medical debt with specialization in ambulance transportation and physician practices. 

Contact us toll-free at 866-446-4800 or by This email address is being protected from spambots. You need JavaScript enabled to view it.for a free consultation today.

Testimonials


I just wanted to inform you that your staff went the extra mile on my behalf and we truly appreciate your assistance.
Thank you for your fine business conduct. We are very grateful.
I applaud you for having staff members who show utmost professionalism, knowledge, patience and respect.
We have had a good working relationship...we can pick up the phone and discuss issues easily and in person.
We receive excellent service and solutions to solve whatever problems that we may have had.
I can't thank you guys enough for helping me negotiate my bill. I'm so glad there are folks like you around.
I have been extremely satisfied with the performance of RMK. They have worked very closely with our practice helping us to carry out the billing process efficiently.
Thank you for working with me and my situation to repay my balance.
RMK is very competitive and works hard to recover revenue for delinquent patient accounts.
We appreciate being alerted to issues, that if adjusted in our practice, could increase our revenue.
The response to our questions, concerns, and requests for specific information has been very prompt and accurate.
I have many medical bills that have much larger balances than the one I have with you. Thank you for working with me instead of being sent to an automated payment system.

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RMK Holdings Inc.

111 North Avenue
First Floor, Suite 104
Barrington, IL  60010

866-446-4800 toll-free phone

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