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Medical Bill & Claim Resolution (MBCR) Makes Sense of the Medical Billing and Insurance Claims Process

Medical Bill & Claim Resolution (MBCR) provides consumer help with physician medical bills and insurance claim decisions. We understand how it all works from the physician billing and insurance decision side.

MBCR also aids with medical coverage and application completion. Determining eligibility, organizing/submitting verification documents, and following up on your behalf throughout the application process requires time you or your family member may prefer to use elsewhere.

The MBCR Approach to Medical Bill Resolution

  • Verifying your healthcare bill was paid correctly.
  • Appeal coordination and submission for denied charges that may have been erroneously denied under your plan's specific benefits plan.
  • Guiding you step by step through your insurance plan's appeals process.
  • Coordinating/verifying documentation and forms required for accurate submission to your insurance company.
  • Reconciling medical bill procedures received against insurance decision documentation.
  • Negotiating a reduction of your medical bill with your medical provider; establishing realistic payment plans.
  • Call coordination with your insurance carriers and other third parties to resolve billing/collection issues.

Contact us toll-free at 855-612-6227 (MBCR) or byThis email address is being protected from spambots. You need JavaScript enabled to view it. today!

The Advantages of MBCR's Medical Bill and Claim Resolution Service

"I am a college student and received an unexpected balance from my dentist. I had previously paid the expected patient balance before I had treatment. MBCR helped me to locate the insurance policy guideline, draft a letter to the insurance company, and follow up with my dentist. My dentist appealed and now the insurance company is covering the balance in full. Thank you for your help!" -- Sam P. Ames, IA

"I just wanted to thank you for going the extra mile on our behalf and we truly appreciate the assistance and fine business conduct. We are very grateful! Thanks again!" -- Barbara M. New Berlin WI

"As my mother entered home hospice, her reimbursement for routine medical procedures through Medicare became considerably more complex apparently nearly impossible for some to code correctly. In my numerous interactions with my personal patient advocate over the past few years, I have found her professionalism, prompt follow through and thorough knowledge of reimbursement issues exceptional. She is truly dedicated to helping people like me and an asset to your organization." --Tina C. Chicago IL  

"I can't thank you guys enough for helping me negotiate my bill. I've told everyone about your services and am so glad there are folks like you around." -- John K. International Falls MN  

"I am writing this letter to acknowledge the outstanding customer service you have given me throughout our communications. Since the onset of my calls I have had the privilege of having your help in resolving outstanding billings to everyone's satisfaction. You not only showed the qualities of being an utmost professional organization, you also showed other attributes of being knowledgeable, patient and courteous at all times. Once again, thank you for all your help." -- Jacquelyn T. Joliet IL

"Thank you for helping me resolve a bill that was sent to a collection agency. I am a state covered employee and the payer originally denied the claim stating it was filed too late. You requested the claim be reconsidered and submitted proof of timely filing and continued to follow up with my insurance until the claim was successfully processed. The collection agency was then contacted to have the debt removed and closed. Thank you all!" -- LaTanya M. Chicago IL  

"Your company went above and beyond and has done more than anyone has done in helping me with my billing problem." -- Shauntee L. Chicago IL 

The MBCR Process: Keeping it Simple, Focused, and Confidential

  • We will request a copy of all relevant documents for review.
  • A 10 minute phone consultation will then be scheduled with you.
  • Finally, we will require a nominal retainer and signing of a Client Agreement-Confidentiality form allowing us to advocate on your behalf.
  • Additional fees due to us will be based on a contingency basis of the amount saved/recovered or hourly rate.  

MBCR strictly adheres to the confidentiality regulations mandated by HIPAA (Health Insurance Portability and Accountability Act). 

MEMBER: Accredited Business with the Better Business Bureau, A+ Rating

MEMBER: The Alliance of Professional Health Advocates 

LATEST ARTICLE: Medical Bill Resolution Education

Contact us toll-free at 855-612-6227 (MBCR) or byThis email address is being protected from spambots. You need JavaScript enabled to view it. today! 

Success Stories


Average bill age when our office received: 180 days plus BALANCE: $ 1,233.00 PROBLEM: Claim denied needing primary EOB. SOLUTION: Claim billed to supplemental policy instead of MMAI policy which was effective for service date.
Average bill age when our office received: 180 days plus BALANCE: $ 2,176.00 PROBLEM: Claim denied because of no insurance coverage for service date. SOLUTION: Claim was filed to incorrect claims address.
Average bill age when our office received: 180 days plus BALANCE: $ 1,013.50 PROBLEM: Claim denied because of insurance ID mismatch. SOLUTION: Claim filed to traditional plan vs. community care.
Average bill age when our office received: 180 days plus BALANCE: $ 1,203.00 PROBLEM: Patient disputed charge/balance owed, comparing it to a similar past bill. SOLUTION: Explained itemized charges and balance owed because of deductible. Patient stated first time someone took the time to explain and set up a payment plan.
Average bill age when our office received: 180 days plus BALANCE: $ 1,007.50 PROBLEM: Denied by hospice as non-eligible benefit and Medicare as ID name mismatch. SOLUTION: Verified/corrected Medicare ID, name and date; confirmed hospice non-eligibility.
Average bill age when our office received: 180 days plus BALANCE: $ 1,305.00 PROBLEM: Denied no pre-authorization for service. SOLUTION: 3-way call with patient and insurance. No ER report on file when claim originally submitted. ER report since received.
Average bill age when our office received: 180 days plus BALANCE: $ 1,001.50 PROBLEM: Denied with "misrouted" and "claim not covered by payor". SOLUTION: 3-way call with patient and insurance. Claim was related to mental health so should have been filed through carve out policy.
Average bill age when our office received: 180 days plus BALANCE: $ 1,755.00 PROBLEM: No response from insurance after requested records submitted. Patient stated insurance paid. SOLUTION: Billing office did not receive/post insurance payment. Called insurance and records received but claims representative had not released for processing.
Average bill age when our office received: 180 days plus BALANCE: $ 4,540.50 PROBLEM: Multiple bills, same service dates as claims already paid. Denied due to no pre-authorization for service. SOLUTION: Call to insurance who verified no pre-authorization requirement. Two claims not found. To prevent duplicate denial upon resubmission, account rep notated resubmission for return transportation trip. Proof of timely filing submitted with claims.
Average bill age when our office received: 180 days plus BALANCE: $ 1,180.00 PROBLEM: Denied due to no pre-authorization for service. SOLUTION: 3-way call with patient and insurance. Claim should have been sent directly to IPA vs. umbrella insurance location.
Average bill age when our office received: 180 days plus BALANCE: $ 1,117.00 PROBLEM: Unpaid due to incomplete demographic information. SOLUTION: Contacted pick up and drop off locations. Sent release to obtain information and patient’s name misspelled.
Average bill age when our office received: 180 days plus BALANCE: $ 1,605.00 PROBLEM: Denied due to medical necessity. SOLUTION: 3-way call with patient and insurance. Spoke with multiple reps and received different answers including claim not found. Claim was found with no response from medical board. Patient had to submit medical records.
Average bill age when our office received: 180 days plus BALANCE: $ 1,007.50 PROBLEM: Denied multiple times as duplicate. SOLUTION: Located claim number ID, amount paid and date paid. Claim had already been paid in full but not posted.
Average bill age when our office received: 180 days plus BALANCE: $ 1,650.00 PROBLEM: No insurance on file. SOLUTION: Pick up location was state prison. Located inmate ID and could be billed to prison insurance as still within timely filing limits.
Average bill age when our office received: 180 days plus BALANCE: $ 2,295.50 PROBLEM: Denied as “forwarded to another entity for processing”. SOLUTION: Called insurance for medical group processing information. They did not have claim on file. Resubmitted with proof of timely filing.

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