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Our Beginning and Evolution

Beginning in the 1980s, the original founder focused on medical bad debt acquisition and collections for public and private agencies under a different company. Using this experience, RMK was formed in 2000 to handle medical reimbursement recovery services with a concentration on workflow process analysis to increase reimbursement turnaround early in the revenue cycle.

Today's Core Service Area

Today, RMK's key focus area is supporting medical and ambulance clients with early out recovery services. Oftentimes, resources are thin for the legwork that may be needed to successfully resolve a balance after the initial billing but before turnover to an outside collection agency. After efforts are exhausted, balances are then turned over to its third party agency partners.      

With the increase in consumer driven health plans, cost sharing and medical billing complexities, patient support advocacy services delivered under Medical Bill & Claim Resolution (MBCR) adds another layer of diversity.

Overall, the increased rate of recovery for clients is an average of 17 to 40 percent plus over their existing provider.

Fundamental Principles

Our fundamental principles remain the same:

  • Engage with internal team members who are high touch and exude passion for what they do
  • Respond quickly, follow through, and exemplify integrity in every interaction
  • Collaborate and create open communication for positive results
  • Remain agile, adapting to changing operational shifts
  • Fully address concerns and questions with transparency
  • Quality over quantity to produce predictable results with minimal waste and duplicate effort
  • Protect those whom we serve, both team members and clients

Our highly personalized approach emphasizes better quality conversations, streamlining processes, and improving systems. These directly contribute to sustainable and maximum recovery.

Professional Memberships:

  • AAPC
  • Accredited Business with the Better Business Bureau, A+ Rating

Mission Statement:

"Implement recovery solutions based upon the best efficiencies possible, backing team members so they can provide exceptional services to our clients with kindness, dignity and respect." 


I just wanted to inform you that your staff went the extra mile on my behalf and we truly appreciate your assistance.
Thank you for your fine business conduct. We are very grateful.
I applaud you for having staff members who show utmost professionalism, knowledge, patience and respect.
We have had a good working relationship...we can pick up the phone and discuss issues easily and in person.
We receive excellent service and solutions to solve whatever problems that we may have had.
I can't thank you guys enough for helping me negotiate my bill. I'm so glad there are folks like you around.
I have been extremely satisfied with the performance of RMK. They have worked very closely with our practice helping us to carry out the billing process efficiently.
Thank you for working with me and my situation to repay my balance.
RMK is very competitive and works hard to recover revenue for delinquent patient accounts.
We appreciate being alerted to issues, that if adjusted in our practice, could increase our revenue.
The response to our questions, concerns, and requests for specific information has been very prompt and accurate.
I have many medical bills that have much larger balances than the one I have with you. Thank you for working with me instead of being sent to an automated payment system.

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RMK Holdings Inc.

111 North Avenue
First Floor, Suite 104
Barrington, IL  60010

866-446-4800 toll-free phone

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